Orders & Shipping
Find answers to frequently asked questions concerning your order and shipment details.
When will I get my order?
Orders are typically picked and packed within 1-2 business days. However, this timeline may be prolonged following a sale or during peak shopping seasons. And it will differ depending on the shipping method you choose for your order. For further info
Can I cancel my order?
You can request to cancel your order by sending an email to [email protected]. Please review the list below for the qualifications required for us to move forward with your request: If you need more information, please see our Shipping & Return
Why is my tracking number not working?
If you are experiencing issues with the tracking number for your order, there are a couple of possible reasons as mentioned:. If you cannot track your order or obtain the correct tracking number, it is advisable to contact our customer support team.
Can I change my shipping address after my order has been processed?
Shipping address correctness is critical regardless of service level. Customers who provide incorrect shipping address information will be charged any change or return fees imposed by the carrier. We will not reship an order or any future orders unti
What happens if my order is marked as delivered but I never receive it?
Suppose your item is marked as Delivered on the UPS and USPS websites, but you have not received it. In that case, we recommend you check it first near your mailbox, under any stairs, behind any back gates, backyard, or in other spots where a substit
Do you offer next-day shipping?
We offer next-day shipping if your order is placed before 9 AM EST/EDT on the day of shipment. The following are some expedited options and timelines:. UPS 3 Day Select: 3 business days transit + the pickup day. UPS 2nd Day Air: 2 business days trans
How can I request a replacement order for missing or damaged items?
If you have any missing or damaged items in your order, it's important to contact Olive Oil Lovers as soon as possible. Here are the steps to follow:. Failure to contact us within the 14-day window may result in your request for a replacement or reso
How do preorders work for Novello, and when do they ship?
Preorders for all Novello products will be available at the end of September or early October. Please visit this page to subscribe to our newsletter and be notified when preorders become available. Novello items are typically delivered between Novemb