Why is my tracking number not working?Updated 3 years ago

If you are experiencing issues with the tracking number for your order, there are a couple of possible reasons as mentioned:

1. The logistics partner's tracking webpage may not have been updated with the tracking number yet. In this case, it's possible that the tracking information is not yet available online. You can try checking the tracking number again after some time to see if it has been updated.
2. A system problem might have occurred on the logistics partner's tracking website. Technical glitches or maintenance can occasionally affect tracking systems, causing temporary disruptions. If this is the case, you may need to wait for the issue to be resolved or try again later.

If you cannot track your order or obtain the correct tracking number, it is advisable to contact our customer support team. You can reach out to them at [email protected], as provided. They should be able to assist you in tracking the status of your order and providing accurate tracking information.

Remember to provide them with relevant details such as your order number, name, and any other information they may require to assist you more effectively.