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Olive Oil Lovers

Why is my olive oil so bitter?

What is the oil good for cooking, marinating, and dipping?

Is olive oil safe for cooking? I've heard the smoke point is too low.

Which olive oils are rich in polyphenols?

Do you have samples available?

I'm having trouble opening a cap!

What happens if I buy and the products get damaged during transit?

Do you ship internationally?

Olive Oil FAQs

When will I get my order?

Can I cancel my order?

Why is my tracking number not working?

Can I change my shipping address after my order has been processed?

What happens if my order is marked as delivered but I never receive it?

Do you offer next-day shipping?

How can I request a replacement order for missing or damaged items?

How do preorders work for Novello, and when do they ship?

Orders & Shipping

What is Olive Oil Lover's 14-Day Return Policy?

How to request a Return/Exchange for Incomplete or Missing Items?

How to request a Return/Exchange for Wrong / Damaged Items?

What happens after we receive your returned items?

Returns & Exchanges

What is Loyalty Credit Program?

How does Loyalty Credit work?

How do you get updates on any promotions going?

How can I opt out of your newsletter?

Can I get free shipping with minimum order?

How to Buy a Gift Card?

Promotions & Loyalty Credit

How should I store olive oil?

What is the best by date on your products?

The Do's and Don'ts of Olive Oil

Can I skip a shipment?

Can I Change my Address?

What kinds of oils are sent?

Do you offer any specific clubs for Organic, Italian, and etc.?

How to cancel my Club Subscription?

How can I change my payment method?

The Club (Subscription)

Payment Method

What is Shop Pay?

Shop Pay- Delete Card

Shop Pay- Add/Change a Card

Payment

Look for solutions to the most commonly asked questions by our customers here.

Find answers to frequently asked questions concerning your order and shipment details.

Find comprehensive answers to frequently asked inquiries about your returns and exchange procedures.

Learn about our Promotions and Loyalty Program and responses to frequently asked questions.

Frequent inquiries on how to keep your olive oils and other pantry items fresh and pure.

Discover some of the most frequently asked questions regarding our Club Subscription and learn how it works.

We use various payment methods, making it convenient for you to choose your preferred option when making purchases or accessing premium features. From credit/debit cards to digital wallets, we ensure you have a seamless and secure payment experience.

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