How can I request a replacement order for missing or damaged items?Updated 3 years ago

If you have any missing or damaged items in your order, it's important to contact Olive Oil Lovers as soon as possible. Here are the steps to follow:

1. Send an email to [email protected] within 14 days from the delivery date. Reaching out within this timeframe is important to ensure your request is considered.
2. In the email, clearly explain the issue you are facing. If there are any missing items, provide details about the specific products that were not included in the shipment. If there are damaged items, describe the damage and include relevant information.
3. To help expedite the resolution process, attach images of the damaged product, interior packaging, and the shipping box with the label clearly visible. This will assist us in understanding the issue and determining the appropriate course of action.
4. Any replacements sent will be shipped using the original order's shipping method. This means that you can expect the replacement items to be shipped in the same manner as your initial order.

Failure to contact us within the 14-day window may result in your request for a replacement or resolution being denied. Therefore, reaching out as soon as possible is recommended to ensure timely assistance with any missing or damaged items.