How to request a Return/Exchange for Incomplete or Missing Items?Updated 3 years ago

If you have received an incomplete or missing item from your order, it is important for you to contact us immediately at [email protected]. By reaching out to our customer support, you can initiate the process of resolving the issue.

To expedite the resolution process, you can include an image of the product you received and the receipt or proof of purchase in your email. Providing these details will assist us in verifying the issue and taking appropriate action.

We will proceed with the resolution once we confirm that you have received an incomplete or missing item. The specific resolution options depend on the availability of the item:

If the item is not in stock, you have two choices:

• Request a refund: You can opt to receive a refund for the missing item.
• Select an alternative item: You can choose an alternative item as a replacement for the missing one.

If the item is in stock, you have two options as well:

• Refund: You can choose to receive a refund for the missing item.
• Reshipment: You can opt to receive the missing item as a reshipment.

It's important for you to communicate your preference to us so that we can proceed with the desired resolution. For any further questions or specific inquiries regarding the process, it's best to contact us directly through the provided email address.